Refund policy

At Fabheal, we are committed to providing high-quality skin care products and ensuring customer satisfaction. We understand that there may be instances where you need to return a product or request a refund. This Return & Refund Policy outlines the terms and conditions for returns and refunds to ensure a smooth and transparent process.

RLPS MEDICARE PRIVATE LIMITED

RETURN TIMELINE

We offer return/ exchange within first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered return

REFUND POLICY:

In case of any refunds approved by The Fabheal, it will take 5 working days for the refund to be processed to you.

RETURN & EXCHANGE POLICY

We have a 100% customer satisfaction policy, so we are offering a 2 days return policy.

Within 2 days of receiving the shipment date and time, the customer must submit a return or replacement by mail. The window for returns will be closed. There won’t be any replacements or returns made.

To check for product damage, faults, and a delivery problem involving the wrong product, please take a video of the package opening.

EXCHANGES

All you need to do is to initiate an exchange request through our channel/website with the particular order number within 2 days from the date of delivery of your order.

Exchange eligibility: The product(s) requested for exchange should be in resalable condition. It should not be used, washed, worn and must be returned with intact tags and original packaging.

RETURNS

– In case of returns, all the above-mentioned steps have to be followed to initiate the return request.

-Once the product(s) is delivered to us and the quality checking process is completed, the team will provide you ‘Store Credits’ worth the value of the returned product that can be used for future purchase from the channel/RLPS MEDICARE PRIVATE LIMITED. 

-All the return and exchange requests can be raised only once per order.

The actions you must take to obtain an exchange/return  for your purchase are listed below.

Step 1:

First, send us an email us

Step 2:

Attach the Order No., Registered Mobile No., or Packaging Slip Image as a mail attachment. Include a product photograph or a video that focuses on a product issue as well.

Step 3:

Our support team will start the return/exchange process once they are satisfied with your issue. (Action must be taken within 24 business hours)

4) The product must be returned with the labels on, in its original slip, and in unused condition.

Step 5) Our return/exchange team will start the exchange/procedure once they have received the item and verified it at their end.